FAQ

Measurements

Do I have to enter my measurements every time I want to purchase a garment?

No, just insert your anatomical measurements during the first purchase. They will remain stored in your Personal Profile (“Measurements” section) and will be used by our modellers to make all your garments.

Do the inserted measurements apply to all the products you offer?

Yes, our algorithm enables us to use your anatomical measurements to create all our products.

Can I enter the measurements of an existing item?

No, we can not apply the measures of an existing garment to our models, since they are constructed differently. We will work on your anatomical measurements to get the most correct fit for you. If you want to give us more information after entering your anatomic measurements, you can contact our customer service ([email protected]).

How can I be sure that my measurements are correct? Is it difficult?

Our video tutorial is designed to get a precise result of your measurements in a few minutes. If our specialists will evaluate the inserted measures as non-compliant, they will contact you to ask you to double check and help you refining them. If you have any doubts or want assistance, feel free to contact our customer service ([email protected]) or join us at our stores by appointment.

Can I check and / or change my measurements?

Yes, your anatomical measurements can be modified in your personal profile (“Measurements” section) until the first purchase, after which they will be saved and locked in order to enable us to make your garments. If you would like to change your measurements after receiving the first order or if you would like to receive the details of your saved measures, please contact our customer service ([email protected]).

Can I enter the measurements of an existing item?

No, we can not apply the measures of an existing garment to our models, since they are constructed differently. We will work on your anatomical measurements to get the most correct fit for you. If you want to give us more information after entering your anatomic measurements, you can contact our customer service ([email protected]).

Fit, adjustments and refunds

The item I received is fine, but I would like to update some measures before my next order.

If you need to make some changes to your measurements, contact our customer service ([email protected]). In order to better understand your needs, you will be asked to send 3 photographs (front, side, back) of the Lanieri garment worn in a natural position. If you already know the exact changes you intend to make, please indicate them in your message. We will give you confirmation as soon as the data in the profile will be updated.

The garment I received does not fit me as I wish. What can I do?

If you feel that your garment needs some adjustments, write us at [email protected] within 30 days of receiving the garment or from the day when the order is ready for being collected at our store, attaching at least 3 photos (front, side, back) in which you wear the garment you would like to change.
You can come directly to the Stores Lanieri, or you can rely on your personal tailor. We will refund the total amount spent (up to € 75) or double it in the form of a voucher to be used for your next purchases on Lanieri.com.
For more information, visit the Alterations and refunds section.

E.g. photo Jacket Pants / Shirt

Si vous estimez que votre vêtement a besoin de petits ajustements, envoyez un e-mail a [email protected] dans les 30 jours suivant la réception de votre achat, ou à partir du jour auquel votre commande est disponible dans l’un de nos boutiques. Vous devrez nous fournir au moins 3 photos (de face, de profil, de derrière) dans lesquelles vous portez le vêtement que vous souhaitez modifier.
Pour les retouches vous pouvez vous présentez directement dans l’un de nos Boutiques LesurMesure, ou bien vous rendre chez votre retoucheur de confiance. Nous vous rembourserons alors le coût de la retouche (jusqu’à 500 dh) ou bien nous vous offrons le double en bon d’achat valable sur vos prochaines commandes.
Pour de plus amples informations visitez la section Modifications et remboursements.

Es. Photos a envoyer veste/pantalon et chemise

I do not like the fabric of the garment I received, what can I do?

We are constantly investing to offer a description and a photographic representation of the products as realistic as possible. Despite this, due to the digital rendering of images on the web, the various light settings of the screens or other external conditions, it is still possible that the representation of online products is not completely in conformity with reality. For this reason, we offer the possibility of ordering fabric samples (5-swatch kit) before finalizing the purchase of the desired garment, so that the customer can personally verify the quality and the color of the different fabrics.
Currently, the return of a garment that does not reflect the customer’s tastes is not allowed. To check the return requirements and conditions, see the Alterations and refunds section. For further assistance, contact customer service ([email protected]).

Will the garments shrink after washing?

It is possible that after the first wash, the fabric of shirts and polo shirts shrinks a little in a variable way depending on the fabric. In most cases this does not compromise the wearability of the garment, but helps the fabric and the structure of the garment to settle. We suggest you to wash your garment at least once before evaluating the final fit of the item.

Can I return my order?

If you are not completely satisfied with your order, you can request a full refund following our cancellation policy. Check the requirements and follow the instructions in the Alterations and refunds section, contacting our customer service in advance ([email protected]).