I haven't placed an order yet
CAN I SEND YOU MY OWN FABRIC TO MAKE MY GARMENT?
Currently this option is not available. Our range of clothing is made exclusively with the fabrics offered on our site. Explore our fabric selections, you might discover the one you are looking for. To learn more about fabric characteristics, simply click on the magnifying glass icon at the bottom right of each fabric in the configurator.
ARE YOUR CLOTHES REALLY CUSTOM-MADE?
Exclusively tailor-made. Upon ordering, your fabrics are meticulously cut and each item is handcrafted by our artisans. The main advantage? A perfect, custom fit, saving you the hassle of standard sizes. For our shoes, customization goes beyond the usual sizes, with precise tailoring according to your measurements. Consult our size guide, and our artisans will create the pair that suits you perfectly.
CAN YOU MAKE MY CLOTHES FROM ANOTHER BRAND'S MEASUREMENTS?
Unfortunately, we cannot do this. Each piece is custom made, following unique measurements and patterns. Standard sizes are not an option with us. We believe in clothing that fits the body, not the other way around. Try our creations and immerse yourself in the comfort and elegance of tailor-made tailoring.
WHAT HAPPENS IF I MAKE MY MEASUREMENTS WRONG?
Making errors in measurements is extremely rare thanks to our powerful algorithm. However, if an error occurs that is beyond our tailors' control, the garment may not fit perfectly. Fortunately, our "Perfect Fit Guarantee" is there for you. For minor errors on clothing, we cover the cost of in-workshop alterations. In the event of a major error, we redo the garment with the corrected measurements. For shoes, a new pair will be made in another size.
WHAT HAPPENS IF MY ORDER DOES NOT MATCH MY MEASUREMENTS?
We understand your concerns when shopping online, which is why we have introduced our Perfect Fit Guarantee. Our commitment: your total satisfaction. In the event of inaccuracy in the fit, we advise you to consult a local tailor for possible adjustments. If this is not possible, we will undertake to remake your garment. For shoes, if the fit is not optimal, a new pair will be made to your measurements.
WHAT ARE THE DELIVERY TIMES ?
We manufacture and deliver in just 3-4 weeks. During promotional periods or depending on the season, delivery times may vary.
I placed my order
I WOULD LIKE TO MODIFY MY MEASUREMENTS PROFILE
You have a 24 hour window to make changes to your order. Go to your personal space to adjust your measurement profile or make post-order changes. After this time, your order is in production and cannot be modified. Please note that Priority Access orders are shipped immediately upon receipt and cannot be modified.
I WANT TO CHANGE THE STYLE OF MY CLOTHING
You have a 24 hour window to adjust your order. Follow the instructions to change the style in your personal space. Once this period has expired, the order is in production and can no longer be modified.
Please note that priority access orders are processed immediately upon receipt and are not subject to future changes.
I WOULD LIKE TO CHANGE THE DELIVERY ADDRESS
Make changes to your shipping address within 7 days of placing your order. Beyond this period, no address changes can be made.
WHAT HAPPENS IF I MAKE MY MEASUREMENTS WRONG?
Making errors in measurements is extremely rare thanks to our powerful algorithm. However, if an error occurs that escapes our tailors, the garment may not fit perfectly.
Luckily, our “Perfect Fit Guarantee” has your back. For minor errors on clothing, we cover the cost of in-workshop alterations. In the event of a major error, we redo the garment with the corrected measurements. For shoes, a new pair will be made in another size.
WHAT HAPPENS IF MY ORDER DOES NOT MATCH MY MEASUREMENTS?
We understand your concerns when shopping online, which is why we have introduced our Perfect Fit Guarantee. Our commitment: your total satisfaction. In the event of inaccuracy in the fit, we advise you to consult a local tailor for possible adjustments. If this is not possible, we will undertake to remake your garment. For shoes, if the fit is not optimal, a new pair will be made to your measurements.
I received my order
THE PRODUCT DOES NOT SUIT ME
We sincerely regret that the product did not meet your expectations. Custom tailoring is dedicated to fit, hence our Perfect Fit Guarantee. Two solutions are available to you: Cover the cost of alterations at a local tailor/shoemaker (up to 25% of the price of the product). Redo the product if alteration is not possible. We highly recommend it. option A, guaranteeing optimal satisfaction. It allows a precise adjustment with the possibility for the tailor/shoemaker to view the product and make suitable alterations. Plus, it's the fastest option.
I WOULD LIKE TO RETURN MY ORDER
We understand your disappointment if your order does not meet your expectations, which is why our Perfect Fit Guarantee has been put in place to ensure your satisfaction. Here are your options: Consult a local tailor/shoemaker to estimate alteration costs, which are covered by us. If alteration is not possible, we will remake the product.